Shipping policy

Thank you for shopping with Frank&Co. We're based in Cape Town, South Africa, and we're committed to getting your skincare to you as quickly as possible.

Processing Time All orders are processed within 2–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.

Domestic Shipping (South Africa) We offer standard shipping across South Africa. Delivery typically takes 3–5 business days after dispatch, depending on your location. Remote areas may take slightly longer.

International Shipping At this time, we ship to select international destinations. Delivery times vary by country and typically range from 7–21 business days. Please note that international orders may be subject to customs duties and import taxes, which are the responsibility of the customer.

Shipping Costs Shipping costs are calculated at checkout based on your location and order size.

Order Tracking Once your order has been dispatched, you will receive a confirmation email with tracking information.

Delays Frank&Co. is not responsible for delays caused by courier services, customs, or circumstances beyond our control. If your order is significantly delayed, please contact us at infofrankandco@gmail.com.